Contact Pocket Option
If you need to reach Pocket Option for support, legal questions, or account-related issues, this page provides official contact details and verified information about the company’s registration, support methods, and communication policies.
Pocket Option Contact – Table of Content
Pocket Option Headquarters & Legal Registration
Pocket Option is operated by Infinite Trade LLC, a company legally registered in San José, Costa Rica, under registration number 4062001303240. The platform is licensed under the International IBC Regulation Act 2014 and operates under the jurisdiction of the Autonomous Island of Mwali (Mohéli), Comoros Union.
The company’s operations are managed globally by a distributed team specializing in fintech, trading systems, and client support.
There is no public office for walk-in service. All communications take place through secure online channels.
Official Contact Methods
Pocket Option offers several ways to contact support and stay informed:
- Live Chat: Available 24/7 directly from the platform after login
- Email Support: Submit a request via the in-platform contact form
- Help Center: Offers guides, FAQs, and tutorials for common issues
- Telegram Channel: Used for official announcements, updates, and promotions
Pocket Option does not publish a direct email address. All email communication is initiated through the platform’s secure system.
Does Pocket Option Have a Phone Number or Public Office?
No. Pocket Option does not offer phone support or in-person assistance. All customer support is handled through digital channels for security and consistency.
This policy helps to:
- Prevent fraud and impersonation attempts
- Ensure accurate case tracking
- Maintain a secure support environment for all users
If you see a phone number claiming to represent Pocket Option, it is likely fake or operated by unauthorized third parties.
Social Media & Community Access
While Pocket Option does not operate an official Discord server, it maintains a verified presence on several platforms:
- Telegram – For news, promo codes, and maintenance alerts
- YouTube – Educational content and feature walkthroughs
- Facebook / Instagram – Promotions and company updates
Please note: these channels are not intended for account support. For technical issues or account help, always use the in-platform live chat or contact form.
Response Times & Support Availability
| Support Channel | Availability | Typical Response Time |
| Live Chat | 24/7 | 5–15 minutes |
| Email (via form) | 24/7 | 1–2 business days |
| Telegram | News only | Not for support |
| Social Media | Not for support | Delayed or no response |
For the fastest and most accurate help, use the live chat available in your trading dashboard.
Who Operates Pocket Option?
Pocket Option is owned and operated by Infinite Trade LLC, an international fintech company. While there is no publicly listed CEO or founder, the platform is run by a professional team focused on technology, trading access, and user security.
The company operates in compliance with international KYC/AML policies and serves users in over 95 countries.